Our Commitment: At Seaga Valley Wines, we are committed to ensuring your satisfaction with our products. If you encounter any issues with your purchase, please review our Returns Policy to understand the process for returning items.
Return Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. We do not accept returns on products that have been opened, altered, or damaged by the customer.
Initiating a Return: To initiate a return, please contact our customer service team at [email protected] within 3 days of receiving your order. Provide your order number and a detailed description of the issue, and we will guide you through the return process.
Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part. We recommend using a trackable shipping service and obtaining a shipping receipt as we cannot guarantee the receipt of returned items.
Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 7 business days.
Exchanges: If you wish to exchange an item, please contact our customer service team to discuss the details. Exchanges are subject to product availability.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with clear photos of the issue. We will work to resolve the problem promptly by offering a replacement or refund.
Cancellations: Orders may be canceled within 24 hours of purchase. After this period, we cannot guarantee that we can stop the order from being shipped. Please contact our customer service team for assistance.
Non-Returnable Items: Certain items, such as gift cards and promotional items, are non-returnable.
Contact Information: For any questions or concerns related to returns, please contact our customer service team at [email protected].
By making a purchase from Seaga Valley Wines, you agree to the terms outlined in this Returns Policy. We reserve the right to update or modify this policy at any time, and any changes will be effective immediately upon posting on our website.
